Orders and Timing

Click on a product photo or product name to see more detailed information.

To place your order, click “Add to cart” after entering the quantity you’re buying.

*Remember to specify the exact variant you want if the product is a variable product.

*Also, please don’t forget to enter the text you would want to be woven into your selected kente stole in the custom fields provided, if you’re ordering a customizable product.

Alternatively, you can send us a message to communicate what you want to be woven in your stole.

If you don’t want any of the stoles available in our customizable stoles options, you can design your stole, right here on elanafrique.com. We would make you exactly what you have designed.

Head over to the cart page and check if you’ve actually selected the exact products you want, in their exact quantities, and then proceed to “checkout”.

Remember to also provide the required information such as delivery address and select your preferred means of shipping.

Before clicking “Checkout” please check your order details carefully

If you want to edit a current Delivery Address, click “Edit this address”.

After clicking “checkout”, you will be automatically taken to the payment page.

Select your preferred means of making payment and make payment.

Alternatively, can skip the cart page and checkout straight from the product page by clicking on the PayPal button beneath the “Add To Cart” button.

You would receive an email confirming your order.

If you paid for a trackable shipping option at checkout, you’d receive an email with your order tracking information, after it is processed and shipped so that you can track your order.

If you paid for a non-trackable shipping option, you’d receive an email alerting you that your order has been processed and shipped after we ship it.

Go to “Your Orders”. Click “Cancel Items”.

NB: Select the checkbox next to each item you wish to remove from the order. If you want to cancel the entire order, select all of the items and click “Cancel” checked items when finished.

NB: You have a maximum of 6 hours after placing an order to cancel or change it. After that, the cancellation or change of an order is not possible.

The amount of time your order will take to be ready depends largely on how many pieces you ordered and the design. Every order is woven by hand. Once you confirm your order by making full payment on cataloged items they are dispatched as soon as possible (usually within a maximum of 2 business days).

For bespoke orders, after making 80% payment, work immediately begins on the piece. It may take as little as 7 working days for one Kente stole to be ready and as much as 5 months to produce kente stoles for a whole graduating year group of 4000+ graduands.

Production time for bespoke Kente cloth varies for each cloth design.

When the production of your custom-made piece is completed, we would send you an image of the finished product. You would be required to pay the remaining 20% of the total cost before your order is shipped.

Expedited shipping may take a maximum of 5 days.

During public holidays, it may take a few extra days.

We, however, promise to do our best to make and send your orders as soon as possible.

If you require your stole sooner, there will be a 60% charge for “rush order”. In that case we could get your single custom order or your single backordered piece ready 2 to 3 working days earlier than the said production time. The timing for completion of rush bulk orders would largely depend on the number of pieces contained in the bulk. Kindly contact us and let’s discuss the details.

You can contact our customer support team or reach out via the provided email or mobile number.

In case, it’s not convenient to talk on the phone or online, you can come to our store to make your request.