Description

ADDITIONAL IMPORTANT INFORMATION

ORDER PROCESSING

• We understand that graduation stoles are time-sensitive merchandise, and considering the fact that they are handmade, we advise that you order your stole(s) well ahead of your shoot or graduation.

• Ready-To-Wear pieces which are still in stock would be shipped on the same day they’re ordered, from any of our outlets closest to your shipping address, to cut down on shipping costs. This policy, however, is largely influenced by which of our outlets has your ordered piece(s) in stock. Any order placed after 12pm GMT will be processed the next business day.

• Ready-To-Wear pieces which are out of stock can be back-ordered. In this case, the stole would actually be handwoven for you after you have made the purchase. This also applies to Made-To-Order and Bespoke stoles.

• Please note that production time is not the same as shipping time. A production day is an actual business day and not a holiday or weekend day. Remember that the stoles are woven in Ghana, hence Ghanaian holidays would also not count as production days. Your stole will be shipped once production is completed.

• All back-ordered RTW stoles, Made-T0-Order stoles, and Bespoke stoles would be shipped from Ghana. Kindly take note of the estimated number of days after shipping that your order will take to arrive. This has been stated against the various shipping options at checkout. We would not be held liable for any delays or hold-ups on the part of your selected shipping courier. Once your order is handed over to the couriers, we have no power over what happens afterward. We can however reach out to them and make inquiries on your behalf upon your request.

RUSH ORDERS

• Most of our black RTW stoles and some black Made-To-Order stoles can be RUSH PRODUCED in as little as one day if you’re purchasing one or two pieces! Some of our stoles, especially those that have digitally embroidered detailing may take about 4 days to rush produce.

• If you are in a rush, we suggest you choose a premium shipping option at checkout.

• We ship most orders complete, so if you rush one item and not the other, your order may be held up. In instances like this, we advise that you make the rush purchase separately.

• You can message us or email sales@elanafrique.com to discuss your order.