Why we need your personal data.

When you purchase something from our website, as part of the buying and selling process, we collect, use and share the personal information you give us such as your name, address, telephone number, and email address, with carefully selected partners to enable us process your order and get it to you successfully.
With your consent we also collect this information for marketing purposes.
The personal information you provide is used to process your order, to settle disputes, to provide customer support and to contact you about your order. However, we may also be required to retain this information to comply with legal and regulatory obligations, such as accounting purposes.
We work with trusted third parties to perform functions and provide services to you via our website, such as postage via DHL. We share your personal information with these third parties, to the extent necessary to perform these services on your behalf.
When you browse our store, we also receive, through your cookie consent, your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system and improve our services to you.
We may collect, use, retain, and share your information if we believe that it is reasonably
necessary to:

  • Respond to government or legal requests.
  • Enforce our agreements, terms, and policies.
  • Prevent, investigate, and address fraud and other illegal activities, security, or technical issues.
  • Protect the property, and safety and rights of our customers, or others.

What you are consenting to when you make an online purchase.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, it implies that you consent to our collecting it and using it for that specific reason only.
If we require your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
You have the option to register for an account when shopping with Elanafrique. This information is for your ease of use. It is stored on our website and used only for purchase reference and past order history.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you,
for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@elanafrique.com

How secure your personal information we collect is.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
All payments are processed externally by either PayPal, Stripe, Paystack, or Flutterwave, depending on which company’s services are available in the zone that your billing address falls within, and also on which option you choose.
If you subscribe or opt in to our newsletter, your information will be stored by MailChimp, who have in place strong privacy protections. That means your data is stored appropriately and in line with legal requirements.