Orders and Timing
Click on a product photo or product name to see more detailed information.
To place your order, click “Add to cart” after entering the quantity you’re buying.
*Remember to specify the exact variant you want if the product is a variable product.
*Also, please don’t forget to enter the text you would want to be woven into your selected kente stole, in the custom fields provided, if you’re ordering a customizable stole.
Alternatively, you can send us a message to communicate what you want to be woven in your stole.
If you don’t want any of the stoles available in our customizable stoles options, you can design your stole, right here on elanafrique.com. We would make you exactly what you have designed.
Head over to the cart page and check if you’ve actually selected the exact products you want, in their exact quantities, and then proceed to “checkout”.
Remember to also provide the required information such as delivery address and select your preferred means of shipping.
Before clicking “Checkout” please check your order details carefully
If you want to add a new delivery address, click “Add a new address”. If you want to edit a current Delivery Address, click “Edit this address”.
After clicking “checkout”, you will be automatically taken to the payment page.
Select your preferred means of making payment and make payment.
You would receive an email confirming your order. Your order tracking information will also be included in this email so that you can track your order.
Go to “Your Orders”. Click “Cancel Items”.
NB: Select the checkbox next to each item you wish to remove from the order. If you want to cancel the entire order, select all of the items and click “Cancel” checked items when finished.
NB: You have a maximum of 6 hours after placing an order to cancel or change it. After that, the cancellation or change of an order is not possible.
The amount of time your order will take to be ready depends largely on how many pieces you ordered and the design. Every order is woven by hand. Once you confirm your order by making full payment on cataloged items they are dispatched as soon as possible (usually within a maximum of 2 business days).
For bespoke orders, after making 80% payment, work immediately begins on the piece. It may take as little as 7 working days for one Kente stole to be ready and as much as 5 months to produce kente stoles for a whole graduating year group of 4000+ graduands.
Production time for bespoke Kente cloth varies for each cloth design.
When the production of your custom-made piece is completed, we would send you an image of the finished product. You would be required to pay the remaining 20% of the total cost before your order is shipped.
Shipping may take a maximum of 5 days.
During public holidays, it may take a few extra days.
We, however, promise to do our best to make and send your orders as soon as possible.
If you require your stole sooner, there will be a 20% charge for “rush order”. In that case we could get your single custom order ready within 3 to 4 working days. The timing for completion of “rush bulk orders” would largely depend on the number of pieces contained in the bulk. Kindly contact us and let’s discuss the details.
However, if you would need your stole within a shorter time than our rush order completion time for the number of stoles you want, we have yet another offer for you. We have a number of generic stoles you could pick from. We would customize them for you within a day, using digital embroidery.
You can contact our customer support team or reach out via the provided email or mobile number.
In case, it’s not convenient to talk on the phone or online, you can come to our store to make your request.
Designing
Yes. We have worked with clients all over the world to create unique pieces for their big day.
The process starts with a design consultation. We take information from you, on what you want…
what you have in mind… and create a design for you. Once agreed on, payment is made in advance and work is began on your stole. You will get images and updates in the course of production. Better still, you can design your stole yourself, right here on our website. We would make you exactly what you’ve designed.
We love custom designed Kente cloth more than anything! Aside the traditional motifs used in making kente cloth, we have signature Elanafrique motifs, which combined with the long-established ones, creates a unique piece of cloth, just for you!
Privacy
When you purchase something from our website, as part of the buying and selling process, we collect, use and share the personal information you give us such as your name, address, telephone number, and email address, with carefully selected partners to enable us process your order and get it to you successfully.
With your consent we also collect this information for marketing purposes.
The personal information you provide is used to process your order, to settle disputes, to provide customer support and to contact you about your order. However, we may also be required to retain this information to comply with legal and regulatory obligations, such as accounting purposes.
We work with trusted third parties to perform functions and provide services to you via our website, such as postage via DHL. We share your personal information with these third parties, to the extent necessary to perform these services on your behalf.
When you browse our store, we also receive, through your cookie consent, your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system and improve our services to you.
We may collect, use, retain, and share your information if we believe that it is reasonably
necessary to:
- Respond to government or legal requests.
- Enforce our agreements, terms, and policies.
- Prevent, investigate, and address fraud and other illegal activities, security, or technical issues.
- Protect the property, and safety and rights of our customers, or others.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, it implies that you consent to our collecting it and using it for that specific reason only.
If we require your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
You have the option to register for an account when shopping with Elanafrique. This information is for your ease of use. It is stored on our website and used only for purchase reference and past order history.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you,
for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@elanafrique.com